Privacy Policy

Who We Are

Ten Bio Limited (referred to as “Ten Bio”, “we”, “our” or “us” in this privacy note unless we say otherwise) is a science-led business founded in 2019 that provides a wide range of innovative and integrated solutions to clients in the pharmaceutical, biotechnology, cosmetics and consumer products sectors. At Ten Bio we take your privacy seriously. We see it as our duty of care to keep personal data safe and to ensure that all personal data is used and stored in accordance with applicable data protection laws. Our culture of respect means we do not misuse personal data in our possession. The website ten-bio.com is operated by Ten Bio Limited so that we may contact you with information and/or in response to enquiries that you make via the website. Where we use “our site” in this privacy notice, we mean ten-bio.com.

Ten Bio may change this policy, all updates will be posted on https://www.ten-bio.com and you should check this from time to time.

CompanyTen Bio Limited
Company NumberSC642032
CountryIncorporated in Scotland
Registered Office30-34 Reform Street, Dundee, DD1 1RJ, UK
Contact DetailsEmail: info@ten-bio.com

Information we collect about you

Each time you visit our site, we may automatically collect information about you and the device you are using, including:

  • Information about which pages you visit and which resources you use on our site
  • Information about how you got to our site
  • Your internet protocol address known as your IP address which is used to connect your device to the internet
  • Your device’s operating system and platform
  • The type and version of the browser you are using
  • Browser plug-in types and versions which extend the functionality of your browser, for example Pinterest, Evernote and Adblock
  • MAC addresses which are used as network addresses for Wi-Fi and Ethernet
  • Traffic data, which is aggregated information about the number of visitors, sessions, users and page visits to our site
  • Location data
  • Time zone setting
  • Weblogs

Information provided directly from you

We also collect any information you provide to us directly by contacting us by any of the methods referred to on our website for example:

  • Your name
  • Your email address
  • When you use our services, or we meet you at an event
  • Orders and transaction data

Please see our Cookie Notice for details of the cookies we use on our site.

How we obtain your information

We collect the information you provide to us directly by contacting us directly through one of the methods referred to on our website, for example by email (e.g. to info@ten-bio.com) or telephone. We also collect information directly from your device. We use cookies to collect some of this information. Please see our Cookie Notice for details of the information we collect through our site.

Why do we need your information?

We need the information we collect automatically about your visit to our site to:

  • Administer our site
  • Improve our site to ensure that content is presented in the most effective manner
  • Analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices)
  • Improve your online experience

We need the information you provide by contacting us directly through one of the methods referred to on our website and / or by filling in any of the forms to:

  • Contact you about those services on our site in which you have expressed an interest
  • Contact you to respond to any enquiries or other correspondence from you including (but not limited to) any enquiries or correspondence from you relating to purchasing products or services
  • Internal record keeping
  • Process an application you have made for a job opening via our website

You do not have to give us any information or confirm that the information we have obtained from other sources is correct.

Who do we share your information with?

We may share your personal data with third parties where this is required by law, where it is necessary to perform a contract with you, or where we have another legitimate interest in doing so. All of these third parties are required to take appropriate security measures to protect your personal information in line with our policies. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may choose to sell, transfer, or merge parts of our business at some point in the future. Or we may seek to acquire other businesses or merge with them. During any such process, we may share your data with other parties. We’ll only do this if they agree to keep your data safe and private. If the change to our company happens, then other parties may use your data in the same way as set out in this notice.

Our service providers and other third parties

We may share your personal data with our third party service providers that perform services and functions at our direction and on our behalf. Our service providers are IT service providers, our recruitment service providers, our lawyers and our cloud storage providers. We rely on service providers in order to effectively operate our business. In the event that we sell or buy any business or assets, we may share your personal data to the prospective seller or buyer of such business, assets or shareholdings. In the event that we seek to obtain additional investment, we may share your personal data to prospective investor(s).

Transferring information outside the EU

We may transfer some personal information we collect about you to the following countries outside the EU:  the United States and Switzerland, for example where this is necessary for the purposes of our commercial relationships with our investors, to send limited personal data to board members and directors who are not based in the EU, and for cloud storage provision.

There is an adequacy decision by the European Commission in respect of Switzerland. This means that Switzerland is deemed to provide an adequate level of protection for your personal information. There is not an adequacy decision by the European Commission in respect of the United States. This means that the United States is not deemed to provide an adequate level of protection for your personal information.

However, to ensure that your personal information that is transferred to the United States does receive an adequate level of protection we seek to obtain copies or access to the third parties’ data protection policies where possible and only supply the minimum amount of personal data required for the purposes of the activities mentioned above.

If you require further information about these protective measures, you can request it from the Data Privacy Manager by contacting info@ten-bio.com.

Google Analytics

We use Google Analytics to collect details of how you use our site. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices). Google Analytics doesn’t collect information that identifies a visitor to our site.

All the information that is collected is anonymous and is only used to improve how our site works. We do not allow Google to make any attempt to establish the identities of any users of our site. Please see our Cookie Notice for more details about Google Analytics.

Where is your information stored?

Your information is generally stored on servers and filing systems in the European Economic Area which includes the UK, but it may also be stored in or accessed from countries outside the EEA. Where this may happen, we always make sure that there are appropriate safeguards in place, such as the standard contract clauses, binding corporate rules or the EU-US Privacy Shield, to guarantee that your information – and your rights – are protected to the same high standard as under UK law.

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy notices and cookie notices and we do not accept any responsibility or liability for those notices or your use of those websites. Please check these policies before you submit any personal data to these websites.

Unfortunately sending information via the internet is not totally secure. Although we do our best to protect your information, we cannot guarantee the security of any information you transmit to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

How long do we keep your information for?

We only keep your information for as long as we need it.

We will retain your personal data for as long as necessary for the purposes set out above and as communicated to you at the time of collecting your personal data.

The criteria we use to determine data retention periods include the following:

  • Retention in case of queries: we may retain your personal data for a reasonable period after you have enquired about events, products, services or solutions, in cases of follow up queries from you.
  • Retention in accordance with legal and regulatory requirements: we will consider whether we need to retain your personal data after the period of retention in case of queries (above) due to legal or regulatory requirements which may be subject to. Some or all of these criteria may be relevant to retention of your personal data collected from you in connection with our events, products, services, solutions and/or your use of our Website.
  • Retention permitted under applicable law: we will continue to retain your personal data where necessary to provide our services to you and the retention of such personal data is necessary for pursuing our legitimate interests or where it is necessary for public interest purposes.

Do we carry out profiling and automated decision making?

We use Google Analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices), administer our site and manage your account. Google Analytics doesn’t collect information that identifies a visitor to our site.

All the information that is collected is anonymous and is only used to improve how our site works. We do not allow Google to make any attempt to establish the identities of any users of our site. Please see our Cookie Notice for more details about Google Analytics.

We do not carry out any other profiling or automated decision-making in respect of the information we automatically collect about you when you visit our site.

What rights do you have?

Under the data protection rules, you have several rights in respect of your information, which include:

  • the right to request access to your personal data;
  • the right to request rectification of any personal data that we hold;
  • subject to certain conditions:
  • the right to request erasure of your personal data;
  • the right to request restriction of processing of your personal data;
  • the right to have your personal data transferred to another controller;
  • where we rely on your consent for processing, the right to withdraw such consent; and
  • the right to lodge a complaint with a data protection authority (in the United Kingdom this is The Information Commissioner’s Office).

If you would like to exercise any of your rights, please contact us at info@ten-bio.com or in writing to the Data Privacy Manager at the Company’s postal address above. Please note that an archive copy of any information provided to us may be retained by us for our records and for audit purposes.

You have the right to request a copy of the information we hold about you by sending your request in writing to us at the above address.

Please be aware that some (or all) of these rights may not be available to you in your jurisdiction. Furthermore, we may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Making a complaint

If you have any questions, concerns or complaints about the way Ten Bio processes your personal information, please contact us at the postal address above or at info@ten-bio.com.

Changes to this notice

We will regularly review this notice and keep it updated to make sure that the information we provide you with is accurate and up to date. We will retain previous policies which can be requested form us at the postal address above or at info@ten-bio.com.

This notice was last reviewed and updated in October 2020.